FAQs

Shipping

How much is shipping?

     FREE for all orders $50.00 and up

     $4.95 for all orders $49.99 and under shipping to the United States

     $6.95 for all orders $49.99 and under shipping outside of the United States

Where is my tracking number?

A tracking number for your order will be sent to your email once the order has been dispatched. Please check your spam folder if you cannot find it. 

How long does it take to get my order?

Please allow 21-36 days for your order to arrive. Thank you for your patience as we are dealing with shipping delays due to Covid-19. 

 

Payments

How do I make a purchase?

Add items to your cart, click on the cart symbol at the top right of the page, and fill in your information on the checkout page. 

When will my payment method be charged?

 Your payment will be charged following completing checkout. 

What information do I need to checkout?

Email, name, address, and payment information

Where do I apply a promo code?

Apply promo code at checkout after filling out email, name, address, and shipping. 

 

Returns

How do I request a return or replacement?

Please contact support@doggiedee.com for all customer service. 

What is the status of my refund?

Allow 3-7 business days for a response to refund requests. 

 

Support

How do I contact customer service?

     Email support@doggiedee.com